Read the sales Dashboard
Your day-to-day sales picture on one page.
In Salescom: Dashboard (under Get started)
Open Dashboard in the sidebar. It shows:
- Team: who can take chats right now.
- Waiting on your team: chats where the customer wrote last and no one has replied. See Chats waiting on your team.
- Leads: chats tagged with each label in the period you pick.
- Rachel's work: chats answered, handed over and finished alone, and Rachel's first reply time.
- Why Rachel handed over: the reason saved at each handover.
- Team after handoff: how fast people reply once Rachel hands over.
- When customers write: your busiest hours, useful for planning who works when.