Conversations
Reply, assign, label and close chats with your team.
- Find your way around ConversationsThe views in the sidebar, and what each one shows.
- Reply or leave a private noteAnswer the customer, or write a note only your team can see.
- Assign a chat and add labelsGive a chat to a teammate, and tag it so it is easy to find.
- Saved repliesInsert answers you send often.
- The WhatsApp 24-hour windowWhy you sometimes need a template to reply on WhatsApp.
- Search chats and contactsFind any conversation, customer or message.
- NotificationsMentions, new assignments and other alerts for you.
- Import contactsBring your customer list into Salescom from a CSV file.
Can't find what you're looking for?
Ask Rachel from the help button inside Salescom, or chat with our team.