Your plan and payments
See your plan, your free trial and how many AI chats you've used.
In Salescom: Settings > Billing
Go to Settings > Billing. You'll see your plan, your free trial or renewal date, and how many AI chats, channels and team members you've used.
Every new customer starts on a free trial of Growth, once. The 7 days start when the AI first replies to a customer, not when you sign up, and the trial includes 150 AI chats. When the trial ends or the chats run out, the AI stops replying and new chats go to your team.
If your workspace is billed through Shopify, the page shows your Shopify subscription instead, with a button to manage it in Shopify.
Only administrators can open Billing.
One plan for all your workspaces
Your plan belongs to you, not to one workspace. Every workspace you create joins it, and AI chats, channels and team members are counted across all of them. Someone who is in two of your workspaces counts once.
- Starter and Growth include 1 workspace, Business 3 and Scale 5. When you reach the limit, New workspace asks you to upgrade first.
- Any administrator of a workspace on your plan can change the plan, add chats or cancel. Charges go to your card.
- Deleting a workspace never cancels your plan, even if you delete them all. It just frees up a slot.
- Deleting your login (Delete account in your profile) cancels your plan straight away, with no refund for unused days or chat packs. Workspaces you leave to your team move to a plan of their own, and the AI stays off until one of their administrators chooses a plan.
The plans
Every plan starts with a 7-day free trial. Paying yearly costs the same as 10 months.
| Plan | Price a month | AI chats a month | Channels | Team members | Products |
|---|---|---|---|---|---|
| Starter | $49 | 500 | 3 | 3 | Up to 500 |
| Growth | $99 | 1,500 | 5 | 10 | Up to 2,000 |
| Business | $199 | 5,000 | 15 | 25 | Unlimited |
| Scale | $299 | 10,000 | 30 | 50 | Unlimited |
Every plan labels leads as hot, warm or cold. Growth adds Rachel's follow-ups to warm leads and Google Sheets. Business adds up to 3 workspaces and a setup call, and Scale adds up to 5 workspaces and a monthly check-in call with our team. A plan that pays an older price for its plan keeps that price until it changes plan. Each plan also comes with its own support level; see Getting help from the Salescom team. See the full list on the pricing page.
Paying
Choose a plan under Plans on the Billing page and pay by card in the checkout window. Prices are in US dollars and already include any VAT or sales tax. In Ghana, for example, 15% VAT is part of the price, not added on top. Your receipt shows it separately.
To change the card you pay with, press Update card under Manage your plan.
Changing your plan
- Upgrade: the new plan and its full chat allowance start straight away. Your billing date moves to today, so your next bill is a full month (or year) from now. The unused part of your old plan comes off that payment, which goes through within about an hour. Switching from monthly to yearly is charged straight away instead.
- Downgrade: you keep your current plan until your next billing date, then the lower plan and its lower price start. Nothing is charged when you choose it. A yellow note under Manage your plan shows the date and new price.
- Right after an upgrade, you can't downgrade until the upgrade payment has gone through, which takes about an hour.
- Changed your mind? Press Keep my plan under Manage your plan to undo a downgrade or a cancellation before it happens.
Cancelling
Press Cancel plan under Manage your plan. Your plan stays active until the end of the period you paid for. After that the AI stops replying, and your team can still answer chats. You can undo it with Keep my plan until then. Choosing a new plan before that date also undoes the cancellation.
Three days before your plan ends, administrators see a reminder banner at the top of Salescom. Once it has ended, the banner says so and links to Choose a plan. Your workspace, chats and contacts stay as they are, and your team can keep answering chats. Only the AI is off until you choose a plan again.
Refunds
Your first plan payment (monthly or yearly) is refunded in full if you ask within 14 days of paying, and your plan ends when the refund is made. Renewals, later plan payments and extra chat packs aren't refunded. A double charge or a charge after you cancelled is always refunded. To ask, email support@salescom.app or use the chat button on salescom.app with your workspace name and the payment date. See the refund policy.