Getting help from the Salescom team
What support each plan includes, how to reach us and how fast we reply.
In Salescom: The chat button on the Salescom website
Every plan includes help from the Salescom team. How you reach us and how fast we reply depends on your plan.
| Plan | How to reach us | We reply within |
|---|---|---|
| Starter | Chat | 1 business day |
| Growth | Chat and WhatsApp | The same business day |
| Business | Chat and WhatsApp, answered first | 4 business hours, plus a setup call with our team |
| Scale | Chat and WhatsApp, answered first | 4 business hours, plus a setup call and a monthly check-in call with our team |
Business hours are Monday to Friday, 9am to 6pm Ghana time. A message sent in the evening or at the weekend is answered from the next business morning.
Before you write to us
For questions about using Salescom, ask Rachel inside the app first (see Ask Rachel for help inside Salescom). It answers right away and links you to the right page.
When you write to us
Tell us your workspace name and what you were trying to do. A screenshot helps. For a billing question, add the payment date.