Ask Rachel for help inside Salescom
Rachel can answer questions about using Salescom and about your own workspace.
In Salescom: The Rachel button in the corner of the app
Inside Salescom, press the Rachel button in the corner of the screen. The chat opens straight away, ready for you to type or press Voice. You can ask it things like:
- "How do I connect Instagram?"
- "Why isn't Rachel replying in this chat?"
- "Which chats are waiting on my team?"
- "Suggest a reply to this customer."
- "What should I improve to sell more?"
To ask out loud, press Voice and talk. Stop puts what you said in the message box so you can check it first. Send asks it straight away.
It looks at your real setup, products, FAQs and chats (only what you're allowed to see) and links you to the right page. It can't change anything for you. It tells you where to do it.
Your team talks to this Rachel. Customers never see it.