Try Rachel, then go live
Chat with Rachel as a customer would, then connect a channel so Rachel answers real customers.
In Salescom: Rachel > Test
Try Rachel first
- Open Rachel and press Test in the header. A test chat opens at the side.
- Write as a customer would. Try asking about a product, haggling on the price, and asking to talk to someone.
- Change your profile, FAQs or products if a reply isn't right, and test again.
The Try Rachel step on Get started ticks once Rachel has replied to a test message. Testing doesn't need a channel.
The test chat uses your catalog, your approved FAQs, and your saved draft or live profile. Nothing is sent to real customers, and photos aren't sent in tests.
Go live
The last step on Get started shows WhatsApp, Website, Facebook, Instagram and TikTok. Pick one and follow the steps, or press More channels for the others. Rachel starts answering in a channel as soon as it's connected. New channels are connected to Rachel automatically. To check or change which ones Rachel answers in, open Rachel > Inboxes.
See Add an inbox for each channel's guide.