Add an inbox
An inbox is one channel, like a WhatsApp number or your website chat.
In Salescom: Inboxes
Each inbox is one place customers can reach you: a WhatsApp number, an Instagram account, a Facebook page, your website chat, an email address, and so on.
- Go to Inboxes in the sidebar and press Add inbox, or pick a channel straight from the last step of Get started.
- Pick a channel. The ones most shops use, WhatsApp, Website, Instagram, Facebook and TikTok, are under Popular. SMS, Email, API, Telegram, Line and Voice (phone calls) are under More channels.
- Follow the steps for that channel.
- If your team has more than one person, choose who answers chats there. Everyone is in it by default. If you work alone, this step is skipped.
While Get started still has steps left, the last screen takes you back to it.
New inboxes are connected to your assistant straight away. To keep the assistant out of one, open your assistant in the sidebar and disconnect it on the Inboxes tab.
Guides for each channel: