Rachel and FAQs
How the AI sales assistant answers, negotiates and hands chats to your team.
- How Rachel answers customersWhat Rachel knows, what it does, and when it passes a chat to your team.
- Publish changesChanges save on their own as a draft and stay a draft until you publish them. You can undo a publish.
- Choose how Rachel soundsPick a reply style, name Rachel, and give it instructions.
- Write FAQs that workPolicies go in FAQs, product facts go in the Catalog.
- How Rachel gets better every weekRachel reads every finished chat, writes a weekly review of what's worth fixing, and learns answers your team gives once you teach them.
- Upload your FAQ in any formatAdd many questions and answers at once from a document, a photo, a spreadsheet or text from ChatGPT.
- Choose which inboxes Rachel answersRachel replies in connected inboxes until a person takes over.
- After a salesperson repliesDecide whether Rachel steps back or keeps helping once your team joins the chat.
- Turn Rachel on or offPause Rachel without losing any of your setup.
- Why Rachel isn't replyingSix things to check when Rachel stays quiet.
- Why Rachel hands over too oftenMost extra handovers come from missing prices, FAQs or business details.
- Ask Rachel for help inside SalescomRachel can answer questions about using Salescom and about your own workspace.
Can't find what you're looking for?
Ask Rachel from the help button inside Salescom, or chat with our team.