Upload your FAQ in any format

You don't need a special format. If you already have an FAQ, or asked ChatGPT or another AI to write one, upload it as it is.

1. Open your assistant's FAQs tab, or Get started > Complete your FAQ. Both show the same buttons.
2. Press Upload FAQs and choose the file, or press Paste text and paste it in. Rachel can read:
   • Word (.docx) and PDF files
   • A photo or screenshot of the page (.jpg, .png, .webp)
   • CSV files, including the template, and Excel sheets saved as CSV
   • Text, Markdown or JSON, such as a list another AI wrote for you
3. Rachel reads it and picks out each question and answer. This can take up to a minute.
4. Check the list. Fix anything that isn't right, and untick anything you don't want. Answers that match a standard question show which one they answer.
5. Press Add FAQs. Nothing is saved until you do.

Good to know

• Rachel keeps your answers as you wrote them. It only tidies the layout, for example dropping "Q:" and "A:" labels or numbering.
• Answers that still have blanks, like [your city], are left out. Fill them in first.
• Product prices and stock belong in your Catalog, not in FAQs, so price lists are left out.
• Files can be up to 5 MB. Very long text may need to be split into parts.
• Each file or paste Rachel reads uses 1 AI chat from your plan, even if you don't add the FAQs afterwards. If your AI chats are used up, add more under Settings > Billing first. See AI chats and extra packs.
• Download template still gives you a CSV with the standard questions, if you'd like to fill those in first.