Publish changes
Changes save on their own as a draft and stay a draft until you publish them. You can undo a publish.
In Salescom: Rachel > Profile
Changes to Rachel's profile and settings save on their own as a draft while you type. There's no save button. Customers only see the change once you publish.
- Make your change on the Profile or Settings tab. The bar at the bottom shows "Saving..." and then "Saved, not published yet".
- Press Test to try it out. The test chat uses your draft.
- Press Publish changes. The page shows "Published".
One publish covers both the profile and the reply settings. Only admins can change and publish these; members can still test.
Undo a publish
Press Undo last publish to go back to the version you had before.
FAQs and catalog changes don't need publishing. An approved FAQ and a saved product are used straight away.