Why Rachel hands over too often

Rachel hands a chat to your team when it doesn't have what it needs to answer. The usual gaps:

• Few products, or products with no price. Rachel won't make up a price. Add your products and their prices.
• Unanswered standard FAQs. Delivery, payment, warranty and returns questions come up all the time. Answer the five standard questions.
• Thin product descriptions. Questions about colours, models, eSIM or specs are answered from the Catalog. Put those details in each product's description.
• A thin business profile. Tell Rachel about your business.
• Questions your team keeps answering. Rachel keeps your team's answers, and its weekly review tells you which ones cost you sales. See how Rachel gets better.

See the reasons

The Dashboard shows why Rachel handed over in each case. Fix the most common reason first.

Ask Rachel in the help button "what should I improve?" and it lists your biggest gaps, with links to fix them.