Inboxes and channels
Connect WhatsApp, Instagram, Facebook, TikTok, website chat, SMS and email.
- Add an inboxAn inbox is one channel, like a WhatsApp number or your website chat.
- Connect WhatsAppConnect a WhatsApp Business number through Meta or Twilio.
- Connect InstagramAnswer Instagram DMs from Salescom by connecting the Facebook page linked to your Instagram business account.
- Connect Facebook MessengerAnswer messages sent to your Facebook page from Salescom.
- Connect TikTokAnswer TikTok direct messages from Salescom.
- Add the website chatPut a chat bubble on your website so visitors can message you.
- Connect emailBring a Gmail, Outlook or other mailbox into Salescom.
- Connect SMS, Telegram, Line and APIBring text messages, Telegram and Line chats into the same inbox.
- Take and make phone callsAnswer calls in the browser from a Twilio number or WhatsApp, and see every call on the Calls page.
- Choose who sees an inboxTeam members only see chats in the inboxes they belong to.
- Fix a channel that stopped workingWhat to check when an inbox stops getting messages or can't be connected.
- Set business hoursTell customers when your team is around.
- Customise the website chatChange how the chat bubble looks and ask visitors for their details first.
Can't find what you're looking for?
Ask Rachel from the help button inside Salescom, or chat with our team.