Connect TikTok

TikTok sits under Popular in the Add inbox list. Pick it, sign in with TikTok, and your DMs start arriving in Salescom. You don't need a TikTok developer account or any keys.

If the TikTok card says Coming soon, TikTok isn't switched on for Salescom yet. Check back soon or contact support.

Before you start

• You need a TikTok Business account. Personal accounts can't be connected.
• TikTok doesn't allow this for accounts registered in the European Economic Area, Switzerland or the UK.
• Set your TikTok account to accept direct messages from everyone. Otherwise you have to accept each new chat in the TikTok app before it reaches Salescom.

Connect it

1. Go to Inboxes in the sidebar and press Add inbox.
2. Pick TikTok under Popular.
3. Press Continue with TikTok, sign in with your business account and allow every permission TikTok asks for. Salescom needs them to read and answer your DMs.
4. You land back in Salescom with a new TikTok inbox.
5. Add the team members who should see these chats.

Good to know

• You can reply up to 48 hours after the customer's last message.
• Replies can be text or a single image.
• If nobody uses the inbox for about a month, TikTok signs it out. The inbox shows Your inbox is disconnected. Open the inbox, press Reauthorize and sign in again.